Question 1

How can you contact EIT Pro Solutions?

Accepted Answer

You can reach us by phone at +6012-9213510, email at eitprosolutions@gmail.com, or visit our office at No.91A, Jalan Wira Jaya, Taman Ipoh Jaya Timur 1, Ipoh, Malaysia. We're here to help!

Question 2

Do you provide on-site repair or pickup service in Ipoh?

Accepted Answer

Yes, we provide on-site troubleshooting and pickup service within Ipoh, Perak. Convenience at your doorstep!

Question 3

Do you provide pickup service outside Ipoh?

Accepted Answer

Our pickup service is mainly for customers in Ipoh and nearby areas, subject to location and job type. If you’re outside Ipoh, contact us on WhatsApp and we’ll check whether pickup or alternative arrangements are available for you.

Question 4

What payment methods do you accept?

Accepted Answer

We accept cash, Touch 'n Go eWallet, credit/debit cards, and online bank transfers in Malaysian Ringgit (MYR).

Question 5

Do you provide a warranty for repair services?

Accepted Answer

Yes, we provide a warranty for all our repair services. The warranty period typically ranges from 30 to 90 days, depending on the type of repair.

Question 6

What types of hardware repairs do you offer?

Accepted Answer

We offer hardware repair services for printers, graphics cards, monitors, laptops, and motherboards, using high-quality parts and tools to ensure the best results for you.

Question 7

Do you repair all laptop brands?

Accepted Answer

Yes, we repair all major laptop brands, including HP, Dell, Asus, Lenovo, Acer, and Apple. Whatever your brand, we've got you covered.

Question 8

What is the typical repair time for laptops and printers?

Accepted Answer

We typically complete laptop and printer repairs within 1–3 working days, depending on parts availability. For urgent cases, we offer same-day service to get you back up and running quickly.

Question 9

Can you fix printer connectivity or paper-jam issues?

Accepted Answer

Absolutely. We handle paper jams, driver setup, and network connection issues for both inkjet and laser printers.

Question 10

Do you build custom PCs for gaming or business?

Accepted Answer

Absolutely! We build custom PCs tailored for gaming, creative work, or business use, optimized for top performance and reliability.

Question 11

Do I need to make an appointment before coming in for repair?

Accepted Answer

Walk-ins are welcome, but we recommend contacting us first so we can check our queue and help you faster. If you want a smoother visit, a quick call or message before coming in is always a good idea.

Question 12

What should I do before sending my device for repair?

Accepted Answer

If possible, please back up your important files and remove any personal accessories such as USB devices, memory cards, or charging cables you do not want to leave behind. If your device still turns on, sharing a clear description of the issue will also help us diagnose it faster.

Question 13

Do you provide IT support for businesses and offices?

Accepted Answer

Yes, we do. We help homes and businesses with computer troubleshooting, printer issues, network support, and general IT maintenance to keep daily operations running smoothly.

Question 14

Do you charge a diagnostic or inspection fee?

Accepted Answer

We provide a diagnosis first so we can identify the problem clearly before any repair starts. If there are any charges involved, we will explain them upfront so there are no surprises.

Question 15

Do you support business IT setups and office troubleshooting?

Accepted Answer

Yes, we do. We provide IT support for offices and small businesses, including computer troubleshooting, printer issues, network-related problems, and general on-site technical support. If your team needs help, just reach out and we’ll assist.

Question 16

Can you help with software problems like slow laptops, startup errors, or virus removal?

Accepted Answer

Yes, we do. Besides hardware repairs, we can help troubleshoot common software issues such as slow performance, boot problems, driver errors, and malware-related problems. We’ll diagnose the issue clearly and let you know the best fix before we proceed.

Question 17

Can you repair or replace laptop parts such as screens, keyboards, batteries, and chargers?

Accepted Answer

Yes. We handle common laptop part replacements and repairs, including screens, keyboards, batteries, charging ports, and adapters, depending on the model and part availability. We’ll inspect the device first and recommend the most suitable option.

Printer Repair & Servicing in Ipoh

Printer repair for home and office

Motherboard & GPU Repair